FAQ

We process orders within 1 to 2 business days. Delivery times vary based on location. Check products page for delivery estimates. Orders placed on weekends or holidays will be processed on the next business day.

Yes, we offer free shipping on all orders. For select products, Royal Mail Tracked 24 delivery is also available for just £2.49 per order.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your package.

Tracking information can take up to 24–48 hours to update after shipment. If the issue persists, please contact support for assistance.

Some items may ship separately from different warehouses to ensure faster delivery. You will receive tracking information for each shipment.

Please take photos of the damaged packaging and product and contact us within 48 hours of delivery. We will work with you to resolve the issue quickly.

Our return policy allows for returns within 30 days of receiving the item. The item must be in the same condition as received.

To start a return, simply access your order through your account or contact support with your order number and the reason for the return. We will provide the next steps and return instructions.

We cover return shipping costs for all returns. A prepaid return label will be provided when your return is approved.

Once your return has been processed, your refund will usually be issued within 5–10 business days. Please note that your bank or payment provider may need additional time to complete the transaction.

Refunds are issued to the original payment method used during checkout, including credit cards, debit cards, or online payment services.

Orders can only be cancelled before they are processed or shipped. Once shipped, the order must follow our standard return process.

Yes, all products come with a warranty against manufacturing defects. We stand behind the quality and reliability of every product we offer.

All products come with a 12-month warranty from the date of purchase.

Our warranty typically covers manufacturing defects, hardware failures, and issues caused by normal product use within the warranty period.

Warranty coverage does not usually include accidental damage, misuse, water damage, physical damage, normal wear and tear, unauthorised repairs, or damage caused by improper installation.

To submit a warranty claim, contact support with your order number, product details, and a description or video of the issue.

In most cases, we will replace your product under warranty. Where a replacement is unavailable, we may repair the item or we will provide a similar product as a replacement.

Yes, we sell authentic products sourced from trusted suppliers and manufacturers. We carefully select products to ensure quality, reliability, and performance.

No. We only offer brand-new, factory-sealed products. We do not sell refurbished, open-box, used, or pre-owned items.

Yes, all products are supplied in their original retail boxes or retail-sealed bags.

Check the product description on the product page. If you are unsure, contact support with your device model, and we will help confirm compatibility.

Choose a cable based on your device port, charging requirements, and intended use. Our product descriptions specify supported devices and features.

Not all USB-C cables support the same features. Some cables may support charging only, while others support data transfer, video output, or fast charging.

Yes. Send us your device model and the accessory you need, and will help recommend a compatible option.

Contact us as soon as possible. If the order has not been used and meets our return requirements, we can help arrange a return or exchange.

Supported operating systems may include iOS, Android, Windows, macOS, or others depending on the product. Please review the product description & specifications before purchasing.